Service & Warranty

Warranty and service policy for BOONEFX LTD. CO.

Every pedal leaves our bench tested and ready to play. If something isn't right, we'll make it right — no ticket system, no runaround. Simply contact us.


About our pedals

Each pedal is hand-built with quality first in mind. We do our utmost to build, test, and finish every pedal we sell to match our highest quality standards.

Minor variations in areas like solder points, knob alignments, powder coating & design printing are a natural part of the process. No two units are precisely identical. Similarly, we take care during assembly to prevent blemishes and other damage. Incidental or light surface marks are not defects, and no product is sold as “scratch’n’dent” or “b-stock” unless expressly indicated in the listing.

Warranty coverage

Duration: 1 calendar year from date of purchase.

Warranty is transferable 30 days from the original buyer only, and requires dated proof of secondary sale.

What is Covered

Defects in components or workmanship under normal use:

  • I.e. component failures (pots, jacks, switches, wiring) not caused by misuse
  • Wiring or other connectivity that stops the pedal functioning as described,  not caused by misuse

What is Not Covered

  • Physical damage from drops, impacts, or liquid
  • Damage from use of an incorrect power supply (incorrect voltage or polarity)
  • Modifications made by anyone other than BOONEFX
  • Normal wear: knob scratches, finish wear
  • Wear or marring from post-purchase additions: hook & loop (e.g. Velcro), rubber feet, magnetic strips, etc.
  • Second-hand units outside of warranty period (see warranty transferability above)

How to Get Service

There's no automated, agentic system here. Reach out by our contact form and we'll do our best to respond within 24-48 hours.

If the pedal needs to come back

While we don't anticipate any in-warranty issues cropping up, if it needs to come back to us, please include the following:

  • Your order number & proof of purchase
  • A description of the issue—and a photo or short video of the issue if you can

After that, we'll confirm a return address and cover return shipping for any confirmed warranty repair or replacement.

Contact Us

Returns & Refunds

Arrived Damaged or Defective

  • Contact me within 7 days of delivery
  • Your choice of repair, replacement, or full refund after item return
  • Return and replacement shipping costs are covered

Change of Mind

  • Returns accepted within 10 business days of delivery
  • Pedal must be in original condition, free of: scratches, scuffs, marring, or other visual indications of wear or use (e.g. shoe prints, stains, spills, etc.)
  • Must be returned in the complete, original packaging
  • Buyer must pay return shipping
  • Refund to be issued within 5 business days of receiving the item and verified good condition